General Clauses: Data Management, SLAs, Confidentiality, and Other General Clauses
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Chapter 1 - Technical Specifications (17:30)
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Chapter 2 - The SLA Itself (14:25)
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Chapter 3 - Disaster Recovery and Business Continuity (6:38)
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Chapter 4 - Services Descriptions (9:53)
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Chapter 5 - Delivery, Acceptance, and Rejection (7:43)
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Chapter 6 - Nondisclosure (9:17)
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Chapter 7 - Privacy and Security Laws (6:23)
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Chapter 8 - Compliance with Applicable Law (8:53)
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Chapter 9 - Owning and Controlling Data (8:11)
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Chapter 10 - Use of Data (10:36)
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Chapter 11 - Location, Customer Access, Deletion, and E-Discovery (4:11)
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Chapter 12 - Data Security (4:00)
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Chapter 13 - Audits and Testing (4:47)
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Chapter 14 - Data Incidents (Breach Response) (4:15)
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Chapter 15 - Provider-Friendly Data Terms (the Vendor’s Alternative) (7:50)
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Chapter 16 - Bonus Issues (Q&A) (11:58)
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Course Completion & Resources
